Post by m***@dontspam.mePost by x***@gmail.comWell it turns out that the 50-100K part of the warranty on certified
pre-owned Lexii is really just a third party warranty that the Lexus
dealer buys and rolls into their markup. I discovered this when I
needed to use the warranty on my CPO LS400. With less than 50K miles,
it's still the Lexus factory warranty that you'd get if you were
certified pre-owned or not.
that's not what I mean. Even if Lexus uses a third party warranty
company, everything is *guaranteed* by Lexus and is honored at any
Lexus dealership for repairs.
In my experience this is not the case. They want you to think you're
getting a Lexus warranty but you're not. It was never disclosed to me
that it was a third party warranty until I needed to use it. I had two
claims during the 50 - 100K period that my certified pre-owned was
under the third party warranty disguised as a Lexus warranty. Both
times the Lexus dealer told me they would have to get permission from
the third party warranty company to fix it.
One of the fixes was $250 and it was approved. The other was over
$1,000 and it was not. When I pointed out that it was clearly a defect
(on my rear window defogger a set of wires had stopped working so now I
have a frosted stripe across the center of my rear window on winter
days) the dealer just shrugged his shoulders and said "warranty company
said no, it would require replacing the rear windshield and they aren't
willing to do that, there's nothing I can do." Nothing could or did
move them, they just passed the buck back to the "warranty company" and
no, they would not tell me who it is or let me contact them myself.
As a matter of fact with a real third party warranty, if it's legit,
you can talk to them and have repairs done at a number of places. With
the Lexus CPO third party warranty disguised as a Lexus warranty you
can't talk to them and the work can only be done at Lexus dealers. So
I'm not sure I see why the Lexus CPO is any less of a scam or any
better.
Assuming you do the research and get a legit third party warranty,
you're probably better off with that than Lexus CPO -- I bet it's
cheaper to buy a non CPO Lexus and buy a good third party warranty than
to buy the same Lexus with CPO, and you can get the work done in more
different places.
And as far as the warranty being "guaranteed by Lexus" I don't see any
particular value there. In my case the bottom line is I could not get
legitimate warranty repairs done, the fact that it was "Lexus
warranty" not only didn't help, it actually hindered because they would
not tell me who actually held the warranty or let me try to negotiate
with them myself. I was just as out of luck as if a warranty company
had gone under. The bottom line result was the same, but more
expensive.