Post by Nate NagelPost by David ZPost by C. E. WhitePost by David ZYeah, every year for the last 20 years or so, it's the same thing.
Number one in customer satisfaction and reliability. How boring!
Not true. In fact, I don't think Toyota has ever been number one in
Customer Satisfaction or Reliability (Lexus has some years,
Not SOME years. About 90% of years in the last 2 decades. In the other
10%, Lexus was either tied for 1st or 2nd.
You keep saying that Lexus cars are just a rebadged Toyota. Now when
presented with data that doesn't support your point of view, you want to
separate the 2. Your hypocrisy is duly noted.
Post by C. E. Whitebut Toyota, never). I think if you check the facts, you'll see Buick has
beaten Toyota on both scores more than once. I don't know about you, but
I wouldn't feel all that great running around saying, my car is almost
as good as a Buick. But then I think most of the beauty polls people
like to quote are at best bunk. CR's is the worst, and JD Power only a
little better.
Customer satisfaction is not a beauty contest. Customer satisfaction is
a survey of how happy people are with their purchase of their hard earned
dollar. Reliability is not a beauty contest, either. These are hard
facts, not subjective judgments. Again, your hypocrisy is showing.
Car magazine ratings are beauty contests. Made by middle aged men living
out their middle-aged crisis. Are you in that category?
Meh, there's some truth to what you say BUT... if Lexus service is
anything like Infiniti service, the dealership experience may influence
customer satisfaction in a big way. Had a friend years ago who had a used
G20 (basically an upscale Sentra.) Missed a shift on the freeway and got
a free head rebuild from the dealer even after admitting to blowing said
shift. He eventually traded it for a Z, and complained that they didn't
treat him as well afterwards.
The reverse can be true as well. IMHO VW made some of the finest small
FWD boxen on the road in the 80's but their dealer service was so
atrocious that they always were at the bottom of the barrel in customer
satisfaction.
By that logic, why isn't doesn't Infinity have the same customer
satisfaction ranking as Lexus? Obviously, there are other factors at play
here.
Dealer experience is one of many factors. IMO, dealer experience is less
important than the following:
- Reliability - Don't underestimate the anger and frustration people
experience wasting time in a repair shop after spending many thousands of
their hard earned dollars for a product. This includes "free" warrantee
service.
- Design/Ergonomics - The product must work as intended, meet or exceed the
customer's expectations and occasionally make them smile and in awe. It's
important to note that, while you may have ambitions to be a race car
driver, the average consumers defines the "driving experience" very
differently than you do.
Post by Nate NagelMagazine road tests do tell you a lot about a car, but not always
everything you want to know. Some Mitsubishis road test well, for
example, but I wouldn't own one if it were free. You can't predict
dropped valve guides at 50K miles based on a couple hundred mile road test
of a new car, but you CAN assess acceleration, handling, and comfort...
Car magazine road tests are good for data (e.g., handling, braking, noise
level, etc.), but their opinions and rankings are far less useful because
they are based on the priorities of the authors, which tend to be way more
"hot rodish" than the average consumer.
Post by Nate NagelNow what I want in a car is light weight, great handling, rear wheel
drive, gobs of power, a shifter that feels like the bolt of an old,
well-oiled ought-six, controls that as they say "fall readily to hand" and
comfortable, supportive seats. I also want dead nuts reliability and an
econobox price. Unfortunately I don't think that this car exists :(
Your priorities are different than mine. Nonetheless, my perfect car
doesn't exist, either. So we have to choose amongst the options that the
market offers.